09 Dec

What you need to know about Google’s G Suite

Teamwork in the office is made more seamless, thanks to Google’s cloud-based applications.

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Source: Gsuite.google.com

It was in September this year when Google rebranded its ten-year-old service Google Apps For Work (originally called Google Apps for your Domain) into G Suite. If, for some reason or another, you have no idea what G Suite is, consider this your tutorial about the important things you need to know about.

Defining G Suite

The G Suite is a set of cloud-based intelligent applications that businesses can use to improve productivity and data security as well as encourage collaboration.

Google’s most popular features included in this app are Gmail, Google Docs, Slides, Sheets, Drive, and Calendar.

And these are compatible with other programs such as Microsoft Office, Outlook, and other customer relationship management systems (CRMs) to make migration and synchronizations in the cloud a breeze.

G Suite’s basic plan is tagged at $5 per user per month. With that amount, businesses are entitled to a slew of benefits, the most important of which are listed below:

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1.    A storage of important files.

With Google Drive, companies need not worry about losing important files. This feature allows team members to upload data online, and have it accessed by any authorized team member through any device.

Conveniently, Google Drive can store up to 30 gigabytes of files – twice larger than the default storage, which is only at 15 gigabytes, offered by free Gmail accounts.

2.    Ability to work using different devices.

So we already know that G Suite allows users to access files anytime and anywhere. Having said that, employees can choose to do so using whatever device, so long as they adhere to the company’s Bring Your Own Device (BYOD) policy.

Individuals who want to use G Suite from a mobile phone can take advantage of the app’s mobile device management (MDM) system to secure information by locking screens, creating passwords, or erasing confidential data when necessary. There’s no need to purchase and set up extra services for using MDM, as it comes for free with G Suite.

3.    Easy team collaboration.

G Suite allows work to be done fast and accurate. How? Teammates can share files with one another and work on it together in real time.

At the same time, Google Chat and the comment feature (found in Google Docs, Slides, or Sheets) allow each one to discuss and communicate changes.

G Suite can be synced with say, a payroll system to disrupt the tedious process of organizing all tasks of employee payments – from keeping track of hours, calculating wages, withholding taxes and deductions, printing and delivering checks to the filing of employee taxes while members of a payroll staff work on items simultaneously.

4.    Centralized access control.

Companies using G Suite can protect their files by allowing individuals (such as team leaders and managers) to control who among his teammates can view, comment, or edit a file.

In the same breath, companies can provide an added layer of security in their G Suite accounts by requiring users to enter two codes when signing in. Google calls this its 2-Step Verification process, where users will first be requested to sign in with its password; Second, to type in a code that will be sent through text or voice call; or by inserting a security key into the computer’s USB port.

5.    A company-branded email, user interface.

Branding is possible through using an email address with a company/business domain. This makes one’s email look professional, and credible so that employees such as sales representatives can get more customers, or for marketing representatives to easily gather necessary partnerships or sponsorships.

Companies availing G Suite can also customize the interface of Google tools. So instead of having the tech giant’s logo at the top left of users’ screen, users can modify it to the business’ logo and colors.

G Suite has a lot more to offer for businesses, some of which need no further elaboration.

For instance, unlike using a free Google account, G Suite users are entitled to 24/7 support via phone, email, or chat customer support.

The cloud-based app also provides a unified inbox for users to receive up-to-date messages or notifications from his/her personal Gmail, or other email accounts.

G Suite has recently added new features to increase users’ productivity. This includes more commands for its Voice Typing feature, allowing one to change text color, delete words, insert links and comments through natural language recognition.

The creation of an Action Item button lets users assign tasks for follow up in Google Docs, Sheets, or Slides; while Slack integration gives users the opportunity to bring files from Drive directly into the business messaging app, or create new Docs, Sheets, and Slides files right through the feature.

Google has long been in the business of collaborating with companies to improve work processes. This time, the tech giant has developed cloud-based solutions to help stakeholders deliver what’s best for consumers.

08 Dec

4 Things Successful Leaders Need To Know About Their Own LinkedIn Profile

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Let’s just call it evolution. Take a quick trip to the other side of town, the other side of the country, or even the other side of the world, and it quickly becomes evident that our lives have drastically evolved due to technology.  Gone are the days of walking into any old restaurant and hoping for the best meal. Today we ask our smart devices where we can find the best burritos.  Need a good Pilates class? We quickly check Yelp reviews.  And, instead of filing those business cards we collected in a drawer, we simply go back to the office to connect on LinkedIn. And, here lies the problem. Many of us, especially leaders who aren’t looking for a job, aren’t doing a very good job putting our best profile forward.

“Tacky photos, incomplete sentences, poor spelling or grammar, and a lack of effort placed on who you are and what you stand for vs. just focusing on what you’ve accomplished in your career, are a few turn-offs for our team,” says Brian Mohr, cofounder and managing director of executive search firm, Y Scouts, based in Scottsdale, Arizona. “LinkedIn reveals how people present themselves to the world of business.”

Mohr’s statements, as an executive recruiting professional, may not be all that surprising, until you consider the level of employee his firm is looking to recruit—the rock star leader who probably doesn’t have their next career move on their radar.

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“People don’t clean up their resumes until they’re looking for new work,” adds Mohr. “But, the world has changed now. Companies aren’t recruiting people based on whether or not they need a job. They’re looking for the best people who align with their purpose.”

Probably as guilty of not tending to our own public LinkedIn profiles as many of you reading this article, we wondered how much it really mattered. If we’re happy at our jobs, use LinkedIn primarily for networking and an information source, how much time do we really need to invest in updating our profiles?

“It’s more than just a tool to find jobs or recruit people,” says Dennis Koutoudis, CEO and founder of LinkedSuperPowers. Koutoudis is an internationally recognized LinkedIn profile makeover specialist. “Google your own name. If you have a LinkedIn account, most likely it’s one of the first things that pops up. For many people it might be the only thing that shows up.”

Koutoudis, in a recent interview where he dove deep into many areas of social media, told us that, although most of his work focuses on teaching people and companies how to leverage LinkedIn to reach a certain goal, like to get a job or expand their network, many professionals are overlooking the most basic reason for ensuring your profile is updated and professional—that it’s probably the biggest online representation of you.

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Consider this for a second. If you’re a sales professional, your clients will look at your profile. If you meet someone at a conference, they’ll likely peruse your profile. Your former classmates might be checking out your career online. The parents of your kid’s friends might be trying to figure out what you do for a living. If you’re single, well, your profile might give away just as much about you as your Facebook page. And, if you’re the CEO, there’s a good chance your employees are looking at the way you present yourself to the world.

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What are the four critical things leaders need to know about their own profile?

1. “An incomplete profile can be perceived in many ways,” say Koutoudis. “People might think you were too lazy to finish it, you don’t care about it, or they may simply think your entire profile is your entire career—that there is nothing more to add. That’s the first thing you need to do. Complete your profile.

2. “Is it professional?” he asks. “Whether or not you’re looking for a career change, it’s your responsibility to assume that someone might be looking to hire you—as an employee or a vendor.”

3. “Ensure your profile is fully optimized,” adds Koutoudis. “LinkedIn is a powerful tool. But if you don’t take the time to understand how it can help you, you’re wasting opportunity. For example, you can optimize your profile to tell others why you’re on it, what you’re interested in achieving by being on it, and how and why you wish to be contacted on it.”

4. “Finally, be honest with yourself,” Koutoudis adds. “Do you present yourself in a unique and understandable way online? Read through your profile and really critique yourself. Would your profile appear impressive and interesting to you? Would you want to talk more to you, recruit you, or take your advice after reading your own profile? Many people created their profile years ago at the request of someone they knew to link up. Maybe you didn’t take it seriously back then. Maybe you did it while watching television. And, maybe it’s time to revisit.”

No, you may not think that your profile needs to be updated, because you might not be in the market for a new job. However, it is important to understand that numerous people are looking at your profile for various reasons. “We use many tools to search for the best candidates for our clients. LinkedIn is one of them, “ added Brian Mohr. “It always puts a smile on my face when we make a phone call to someone we think might be a perfect hire, and they are shocked that we know so much about them already. Of course the first thing they tell us is that they didn’t apply for any jobs. We know you didn’t. We found you.”

Originally posted on: http://www.forbes.com/sites/davidsturt/2016/12/02/4-things-successful-leaders-need-to-know-about-their-own-linkedin-profile/#5f3a4714598c

07 Dec

Transform the way you do business

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1. WHAT IS CLOUD COMPUTING?

Cloud Computing is the way by which IT applications, platforms and infrastructure are delivered to end users over the Internet as a service rather than as a product.

With cloud computing, users subscribe to servers, storage or applications, and pay monthly only for what is used, as opposed to buying these expensive items in one go. It’s like how we pay for household water consumption — we get billed at the end of each month only for the times that the tap is on. We don’t get billed for the times it is turned off. This is the beauty of on-demand — use the service when you need it, and pay only for what is used.

2. WHAT IS IT TO ME?

It’s the best way to make your business mobile, nimble, and cost-efficient. Imagine being able to monitor business operations and manage employees and IT resources anytime, anywhere, all from the convenience of your mobile device. That’s because these applications are running on computing resources in state of the art data center facilities, and you are merely accessing them over the Internet — like web-based data storage apps or your favorite social media sites.

3. HOW CAN THE CLOUD BE USED FOR BUSINESS?

Many businesses worldwide have begun using the cloud for its operations – from their email to their customer relationship management (CRM) systems, and even making use of cloud servers instead of the traditional physical servers.

4. WHAT IS A CLOUD SERVER?

A Cloud Server is a virtual representation of a physical machine. Unlike a physical server, a cloud server can be up and running within minutes, there is no waiting for weeks for the actual server to be delivered and installed. Another advantage of using a cloud server is that when it is no longer needed, it can simply be deleted.

5. IS MY INFORMATION/DATA SECURE IN THE CLOUD?

The great thing about cloud computing is that it provides easy yet secure access to all your data using any Internet-connected device. Data are secured in the cloud for as long as companies take the proper security precautions.

6. HOW DO I PAY FOR THE USE OF A CLOUD SERVER?

Cloud servers are one of the most customizable IaaS in the market. Customers are able to provision processing, storage, networks and other fundamental computing resources at one’s discretion, meaning CPU, RAM, Storage and bandwidth can be purchased independently to allow the best combination of cloud resources without the limitation of fixed sizes. Each resource is billed separately and transparently as either subscription or as pay-as-you-go 5-minute billing segments enabling customers to track exactly how much their cloud servers are costing over time. Some cloud providers even offer a free trial of their services.

To know more about cloud computing, visit http://ipc.ph/en/cloudcomputing/.

 

05 Dec

Customers on Vacation? Here Are 4 Strategies Top-Performing Salespeople Follow.

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Ever consider that your ebook or your brand’s printed magazine might make great beach reading for a client?

When customers go on vacation, as many will do this holiday season, many sales reps clock out, too. And at first glance, if you’re a sales rep, clocking out probably seems fine — just one less person you need to reach out to or worry about until he or she is back in the office.

However, that’s the wrong attitude to take. A customer’s vacation, like many other events, is actually great opportunity to build your relationship and keep your company front of mind for him or her. You just need to know the right approach.

Here are four strategies the best salespeople follow when their best customers go on vacation:

1. Send reading material.

Long-form content is an extremely valuable sales tool. It solidifies your position as an industry leader, and it tends to perform much better than short-form content. So, when you know a customer is headed off to vacation, consider it the perfect time to send tangible reading material the customer may enjoy, whether it be an ebook or a printed version of your brand’s magazine.

You can also recommend this content as interesting reading during the traveler’s flight, or something he or she can bring to the beach and flip though. Your prospects are going to have lots of down time, after all, so they’ll have a better chance of getting to the literature you provide, as long as it’s relevant and interesting.

Just avoid going over the top and delivering content that’s aggressively sales-driven. Your goal should be to inform or entertain, not convince this prospect to make a purchase while he or she is away and relaxing.

2. Dig further into the company.

While your main contact is on vacation, you have the ideal opportunity to find new contacts and network within their organization. A mid-size company of between 100 and 500 employees, for example, has an average seven decision-makers for any single purchase. If you have only a single contact, you may be limiting your revenue-generating potential.

This is your chance to fix that. Simply ask your contact who’s going to be covering during his or her absence, in case you need to reach out. When you find out the name, follow up and say, “While we’re at it, is there anybody else in your company I should get in touch with, for this week, or for any other concerns in the future?”

3. Reach out (but not immediately).

Make a note of where your customer is headed on vacation and, most importantly, his or her date for coming back. You’ll want to reconnect quickly, but not push too hard. If the return date is a Monday, which is normally one of the most effective days for emails, consider holding off until Wednesday or Thursday unless the issue is pressing.

Your customer will most likely have a huge pile of work to come back to, and your message will only be an unwelcome annoyance and most likely ignored or forgotten. If you wait a couple of days until the customer is caught up and settled in again, you’ll have a much better chance of getting through.

4. Schedule a meeting.

Knowing when to reach out to your customer is good, but the only way you can truly make sure you stay connected with someone going on vacation is to get the customer to lock in a meeting date for shortly after he or she returns. This ensures that no matter how busy this person is after vacation, you’ll have a guaranteed opportunity to talk.

The key is making sure that you have a valid reason for the meeting up, so schedule a demo or promise important information at that time. You can simply say: “I don’t want to bother you before your big trip, so let’s plan to talk sometime after you get back.” Again, it’s prudent to schedule a meeting later in the week so you don’t get lost among the piles of catch-up work.

Overall, customers going on vacation do not need to be viewed as a lost opportunity. Instead, vacation is a really opportune time to build the relationship. By sending valuable content, taking the time to make additional connections and reaching out and scheduling a meeting at the appropriate time, you’ll strengthen your rapport with your prospect before and after the vacation period.

Using these strategies, you may see a nice increase in future commission checks to fund your own next holiday.

Originally posted on: https://www.entrepreneur.com/article/285321

01 Dec

Don’t Hide Your Face When You Make A Mistake, Jump Right Back Into That Situation

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We’ve all made mistakes at work (and yes, I include myself). That’s pretty much inevitable. But what’s not inevitable is how we react to those mistakes, and especially, how we deal with the people who point out our mistakes.

Imagine this situation: One of your company’s biggest clients calls your boss to complain about a recent mistake you made. The client even tells your boss that you should be fired.

How would you handle this situation? Some people will be so mortified or embarrassed that they’ll hide from that client for the rest of their careers. Others will become so defensive that they’ll deny their mistake to the client, their boss, and anyone who will listen. You may also see milder forms of denial, called minimizing, for instance when someone says ‘sure there was a mistake, but it wasn’t that bad in the bigger picture.’

Anxiety will plague a number of folks; it’s not uncommon to see them ruminating for hours or days about the myriad ways their career will be derailed by this mistake. Meanwhile, blame will be the preferred coping mechanism for others; sure a mistake got made, but it wasn’t their fault and it was out of their control.

Some people will fully acknowledge the mistake and then spend days scrubbing through everything they’ve done with this client to find exactly where and why they made that mistake. Still others will go a laissez-faire route, thinking ‘if I can’t make this right, I guess I can just go work somewhere else.’

Now, there are two really interesting things about all of these various responses. First, even though these responses aren’t great, about 79% of people will employ one or more of them. The second thing worth noting is that not one of those responses actually takes a single step towards solving the problem or improving the situation with the customer.

If one of your company’s biggest clients calls your boss to complain about a recent mistake you made, and even says that you should be fired, a significantly better response would be to personally visit that client and to apologize face-to-face so they can see how sincerely bad I feel about this. I know that sounds painful, and maybe it is for a few minutes, but it’s also likely to be the most successful approach for your career.

More than 9,000 people have taken the free online test “How Do You React To Constructive Criticism?” and the data shows that only 21% of people will personally visit that client and apologize face-to-face. But here’s the really big lesson; I discovered that people who want to visit the angry client are 42% more likely to love their job!

There are a few reasons why the ‘active’ approach (jumping back into the situation and visiting the client) is so much more successful. First, as I mentioned, hiding, denying, ruminating, blaming, etc. don’t do anything to fix the issue with the customer. Only getting on a plane (or whatever) to visit that client will actually solve the problem. So much communication in the workplace is just drama; we talk about the issue without ever solving the issue. But ultimately, it’s a lot better to be a problem-solver than a problem-discusser.

Second, while hiding, denying, ruminating, blaming, etc. are all very natural and understandable responses, they’re bad for us. There aren’t many situations that are made better with hiding, denying, ruminating or blaming. Exercise may not always be fun, but it really is good for us.

Third, remember that only 21% of people will actually take the active step of visiting the client. That means that, if you employ this strategy, you stand out from everyone else. If you’re one of the few people willing to run back into the fire, others will notice your bravery. Bystanders will think to themselves ‘wow, that person has guts!’ and that’s a great reputation to have in any organization.

And not only will bystanders notice, but your customer will notice. If you’re like me, you’ve probably had vendors in the past that didn’t have the courage (or maturity) to sit down with you and tackle tough issues directly, especially if that meant they had to own-up to a major mistake and offer a heartfelt apology. The few vendors that would face you and apologize are likely to be vendors that you will use for life.

Fourth, the situation I gave you is that your big client called your boss to complain. Ponder that for a moment; they didn’t call you directly, they went around you to your boss. That’s typically a sign of either a very bad relationship or a passive-aggressive client. And regardless of which of those situations you’ve got, the only way to fix it is to get in front of the client and get these issues out on the table.

So don’t hide when you make a mistake. Mistakes will happen, but if you’re one of the few people willing to jump back into that situation and tackle it directly, you’ll achieve more success. And somewhat counterintuitively, you’ll be a lot happier.

Originally appeared on: http://www.forbes.com/sites/markmurphy/2016/11/03/dont-hide-your-face-when-you-make-a-mistake-jump-right-back-into-that-situation/#29c621063702